Recharging and subscribing for add-on packages on Sun Direct DTH has come through a long way. Since I bought Sun Direct almost an year back, for add on packages I have been using their phone service and it wasn’t so convenient. More over it was time consuming in addition to a kind of painful n traditional recharge process. 
Now that Sun Direct has introduced mobile recharge and add on subscription services, it is fairly the best among the other existing DTH service providers in India.
Soon after recharging through their website, an OSD confirmation was on my TV in no time! I decided to test out their mobile platform too. Selected one of the package as add-on and sent a message in the appropriate format through my mobile. In next 30 seconds, I got the confirmation about the service activation. Within next 5 minutes, my subscription was accessible! Viola… great service. I am so glad that the human intervention has been isolated completely for recharge and add-on packages activation.
I still have a couple of concerns and hope Sun Direct listens to them and fixes these two as well.
1. Forgot password reset workflow needs to be re-visted and should be made simpler.
2. There should be a mechanism to de-activate an add-on package through online and mobile modes.
The quality of video and audio using MPEG-4 has certainly been good so far and I may try out Sun Direct’s HDTV services provided their prices come down to earth from sky. Currently HDTV prices are damn too high.. around 12K for the instrument and service to start with. It is not my cup of tea as of now 🙂
naveen says
wher is the procedure
naveen says
wher is the procedure
stanley says
i just want to recharge addon pack how to check? we need maximum christian channels in sun direct…
Shreeshail Bali says
Sir, my connection expired yesterday. I want to recharge after one month, will it cause any problems?
Shreeshail Bali says
Sir, my connection expired yesterday. I want to recharge after one month, will it cause any problems?
B.Balunkeswar Rao says
many times I tried to recharge my sun dth through sbi net banking. but at the end it shows bank name is NA. SO WHAT IS THE SOLUTION
B.Balunkeswar Rao says
many times I tried to recharge my sun dth through sbi net banking. but at the end it shows bank name is NA. SO WHAT IS THE SOLUTION
Mohan says
I suggest you call up the customer care and figure out the solution!
ajay says
how to recharge a single channel. for eg: zee tv
Mohan says
Sad to hear that Ramesh. I usually recharge during early mornings when the traffic on servers will be less. It becomes easy to get things done!
Mohan says
I have done it a couple of times via online recharge and it worked for me!
Akilan says
via recharge sms procedure method
k.rajendran says
i tried recharging thro netbanking and immediately my money got debited from my account to sundirect dth. but even after 12 hrs, the services r not yet activated. the customer care no. is of no use. i have no idea how long i have to wait for activation of services. my advice to customers is tat pls dont go for online recharge.
Mohan says
I have done it a couple of times via online recharge and it worked for me!
Akilan says
via recharge sms procedure method
Ramesh says
I too lost money trying online recharge. And the login page too has become very slow. They should shape up or will only lose customers.
Mohan says
Sad to hear that Ramesh. I usually recharge during early mornings when the traffic on servers will be less. It becomes easy to get things done!
preetha says
how can add some more channels to my sundirect via online
preetha says
how can add some more channels to my sundirect via online
Bijeshkumar says
I have a big concern on sun dth service. they dont accept pone to recharge the newly added diwali offer. and even customer care also not responding properly.
i can say Sun DTH is one of the fraud service in the India.
i never recommend it for anyone else.
Bijeshkumar says
I have a big concern on sun dth service. they dont accept pone to recharge the newly added diwali offer. and even customer care also not responding properly.
i can say Sun DTH is one of the fraud service in the India.
i never recommend it for anyone else.
arya says
how to access mazhavil manorama?
sureshkumar says
I’ve recharged my account online and added all sports channels…. including ESPN & STAR Cricket for T20…
sureshkumar says
I’ve recharged my account online and added all sports channels…. including ESPN & STAR Cricket for T20…
shaikh says
sun direct has not good provider they do not get full advice nat time consumer ask their recharge centre also no supportive as supportive as tata sky dish tv because to communicator are but company form company leads dose not get consumer point of view every time channel go tv channel dose no quickly repairs if any then problem not resoled in time recharge in time then all time ask call customer my recharge is not done yet. it some type problem done to this dish every time.
ajit says
sun direct has not good provider they do not get full advice nat time consumer ask their recharge centre also no supportive as supportive as tata sky dish tv because to communicator are but company form company leads dose not get consumer point of view every time channel go tv channel dose no quickly repairs if any then problem not resoled in time recharge in time then all time ask call customer my recharge is not done yet. it some type problem done to this dish every time.
ajit says
sun direct has not good provider they do not get full advice nat time consumer ask their recharge centre also no supportive as supportive as tata sky dish tv because to communicator are but company form company leads dose not get consumer point of view every time channel go tv channel dose no quickly repairs if any then problem not resoled in time recharge in time then all time ask call customer my recharge is not done yet. it some type problem done to this dish every time.
krishna says
smartcard failure! this error is persisting for last one month. on booking complaint, it working for a few hours and then same problem for last one month.
Satkunathas says
Let me know how to check my status or due date, Because I can’t enter in login at customer self care service with normal procedure that you were given as sample. May be my card has blocked by someone. Help me please. I was cheated by some dealers by way of recharging. Therefor, I would like to know my status of card after recharged.
Thanking in advance for your response soon.
Satkunathas says
Let me know how to check my status or due date, Because I can’t enter in login at customer self care service with normal procedure that you were given as sample. May be my card has blocked by someone. Help me please. I was cheated by some dealers by way of recharging. Therefor, I would like to know my status of card after recharged.
Thanking in advance for your response soon.
sumathisree says
sir i need to add 2channels additionally to my sundirectpackage i donot wat format i need 2 follow currently i need jayamax and isaiaruvi channel
sumathisree says
sir i need to add 2channels additionally to my sundirectpackage i donot wat format i need 2 follow currently i need jayamax and isaiaruvi channel
kittu says
can u plz tell me how to get an add-on package for IPL matches on sun direct online???
gunasekharan says
damn it. hopeless service. 4 hours are spent to get sports add on service. The Cusomer care no. is completely blocked. Mr.Management of sun network, more than earning money, earn customers’ goodwill. its disgusting to see that your organization does not care for Customer satifaction.
gunasekharan says
damn it. hopeless service. 4 hours are spent to get sports add on service. The Cusomer care no. is completely blocked. Mr.Management of sun network, more than earning money, earn customers’ goodwill. its disgusting to see that your organization does not care for Customer satifaction.
Ramamoorthy says
This is regarding the sun direct customer care response to their customers. I had some problem regarding balance shown against my account. Of late I am glad to inform that I got definitely positive responses to all my requests from sun direct.In fact they rectified the defects in my account and I got responses to all my emails and customer care contacts. This is really a good sign from sun direct and I hope this trend will continue and place the operator in a better plane so that the customers will definitely get a better deal from them.
Venkatesh says
worst service i never seen anywhere. I could’nt purchase an addon from last10 days. I hate sun direct
even one fellow also will not guide
Ramamoorthy says
Really I got completely disgusted with Sundirect Dth Service. Since Sun direct advertised in TV that if existing customer pays subscription for 1 year they are entitled to get Sports channels for World cup and IPL free showing.Accordingly I paid Rs 1310 as 1 year subscription. My subscription has been accepted for 1 year for Tamil Channel package up to 12.3.2012. But unfortunately the so called Free channels proposed have not been activated. Since morning contacted customer care 4 times but every time they promised to activate the channels but of no avail. Further to my agony customer care have charged for the free channels offered and deducted the amount from my account.That means that they have charged twice for not showing the channels.Is it not atrocious? i do not know what to do and how to get back the money overcharged?
Is there any other higher authorities who can solve the problem to whom we can take our grievance for readdress
Chandran Pillai says
SunDirect services are very very bad
Chandran Pillai says
SunDirect services are very very bad
Ramamoorthy says
Sundirect dth service abruptly remove the channels of their will without assigning any reason whatsoever although they originally provided these channels at the time of installation.For instance they deleted NDTV24/7 and NDTV from my plan without any notice.
rashid says
i forget my login password . there any site for reseting my password
vasu says
hi this is vasu i am getting channels in sundirect without recharge from 3 months onwards
vasu says
hi this is vasu i am getting channels in sundirect without recharge from 3 months onwards
murugesan.k says
I am having a sun direct. now i want to change my name to my brothers name. how can i do. pls. inform the detailed procedure
vijay kumar Bhandari says
AS per your directions to upgrade the interrupted service I reported it to your authorised Dealer Sweta Enterprises Palampur and also to the authorised dealer at Jogindernagar (HP).
But they refused to send technician as it is not provided to them by the company.
I fristly sent on E.mail to you. After then registered complain.but NO response. After then again registered complain this is our complain No SUN 65339. Sir their is no written about to conect by telephone. I think sir all the authority witch are working under your command are sleeping. I Don’t Know what is your policy and how did you working. Very sorry to say and write these word.
Ramamoorthy says
Sir,
Last time I could successfully topped up my subscription and activated
add on packages in sundirect dth.But unfortunately when I tried to top
up my subscription on my debit card I could not succeed in spite of
number of times.Even the lower denomination vouchers are not
available.Really it is very disgusting when such a big channel which
is boasting so much on ads are not able to set things properly even
after so many years.I do not experiencing such difficulties in TATA
Sky.
Could the authorities look into the matter and set things right.
Regards,
Ramamoorthy
Ramamoorthy says
Sir,
Last time I could successfully topped up my subscription and activated
add on packages in sundirect dth.But unfortunately when I tried to top
up my subscription on my debit card I could not succeed in spite of
number of times.Even the lower denomination vouchers are not
available.Really it is very disgusting when such a big channel which
is boasting so much on ads are not able to set things properly even
after so many years.I do not experiencing such difficulties in TATA
Sky.
Could the authorities look into the matter and set things right.
Regards,
Ramamoorthy
Aruna says
sundirect services are very bad
Manish says
Frnds,is der any chance to view all sundirect channels?how can we change the satellite?
Manish says
Frnds,is der any chance to view all sundirect channels?how can we change the satellite?
praveen says
Sun direct DTH, the worse service ever faced. For the past two months none of the service is working and the customer service keep on telling the same stories satellite issue, satellite is down etc etc.
Really don’t even dare to think about taking SUN Direct … the worst service … better go for any other service in the industry it will be far far better than this …
karthikeyan says
I got my channels reduced daily in sundirect, i called customer service several times but got depressed the way they answered. They said they will send a fellow to adjust my dish to the new satellite, but till now no one came. I believe there is some satellite problem in sundirect. Not all the add on channels are coming frequently. Finally i switched to local cable channel where i get isaiaruvi, zee tamil, captain, disney channel so on….
I strongly recommend not to buy sundirect, because of worst service.
KESI.G says
I have retuned my sun direct dish with the help of them. After this the radio channels are missing. Also some music channels are missing.
Deepak says
please do the needful for us immediately because from 4days we are trying to convince all ur staffs to recharge the add on packs but every one are saying within 10mins or half an hour pls do the needful immediately ASAP Please do it sooon……..
Nandakumar says
Sir,My Sun direct topbox want to make refresh,Because it showing (E-16-4)
but picture not showing.I hope you will help me to do it.Thank you
S.Ramamoorthy says
Dear Sir,
Subsequent to my blog on 5th Nov. 2010 I have been able to successfully register my name in sundirect dth and have been able to topup my subscription and successfully effected included add on packages.Really I am happy to get my add on channels on my TV immediately after topping up my balnce amount and availed the add on channels online.I hope such facility is always available to the customers without much difficulty since getting to your Customer Care is herculian task.
Further as I was able to get through your site with ease I would like to know if I want to delete the add on channels due to some reason how do I go about?
Also if I am able toget an alert either through email or SMS when my subcription is due for topup it will be helpful.
Thanks,
Ragards
Ramamoorthy
Further
S.Ramamoorthy says
Dear Sir,
I am a customer of sundirect dth service. I want to know how to find out my account balnce and upto what date my present amount of subscription will last. Further as to how to get my name registered so that I can effect the recharge online when becomes due.At the same time I can get my balance so that recharge can be done in time. The request for add on channels can also be forwarded to you online so that you can provide the add on channel immediately on receipt of my request. Thanking you,
Regards
Ramamoorthy
Vishnu says
Finally, I deactivated Sun Direct, and moved to Videocon. Simply superb.